Shipping & Delivery

At OmniVision, we’re committed to delivering a seamless and satisfying shopping experience. Here’s how we ensure your purchase is hassle-free, reliable, and tailored to your needs:

 

🚚 Swift & Reliable Shipping
All in-stock orders ship from our warehouses within 1-3 business days. Expect your items to arrive in 5-10 business days after shipment, with tracking information sent to your email within 24 hours of dispatch. Need it faster? Contact us at support@omnivision-usa.com for rush shipping options. Large freight deliveries are scheduled with you for convenience and require a signature.

 

📩 Instant Order Confirmation
Once your order is placed, you’ll receive a confirmation email. If you don’t see it, reach out to us, and we’ll send your digital receipt. We verify stock availability immediately and notify you via email if an item is on backorder, offering the option to keep or cancel your order for a full refund.

 

✅ Product Quality Guarantee
Your satisfaction is our priority. Inspect your items upon arrival and report any damage within 48 hours to support@omnivision-usa.com with photos. We’ll process an insurance claim and work to replace or resolve the issue promptly, at no cost to you.

 

🔄 Flexible Returns & Refunds
Most items can be returned within 30 days in new, unopened condition with original packaging. For damaged products, we cover shipping and restocking fees. For customer remorse returns, you’re responsible for shipping and restocking fees (up to 15%), and original shipping costs are non-refundable. Contact us for an RMA number to initiate a return. Refunds are issued to the original payment method if no resolution is met.

 

💬 Dedicated Customer Support
Have questions about product availability, backorders, or returns? Our team is here to help! Reach out to support@omnivision-usa.com, and we’ll respond within 24 hours. We’re also happy to assist with warranty inquiries or local code compliance for your products.

 

📦 Backorder Transparency
High-demand items may occasionally be on backorder. Our customer service team will keep you informed about availability and work with you to meet your needs.

 

🏡 Shop with Peace of Mind
From order to delivery, we’ve got you covered. Whether it’s ensuring your product arrives in perfect condition or guiding you through returns, OmniVision is your trusted partner for outdoor living solutions. Shop now and experience the difference!